Returns and Refunds Policy

Returns and Refunds

We keep returns simple. Send us your item within 30 days of receipt in the same condition it arrived in and we’ll refund the full amount paid.

Please email us to let us know you will be returning your item and give a postage reference or include a note in the package with your name and order number.

For exchanges please email us at order@straystudio.co to let us know which item you would like to exchange for and send us back your current item.

For both returns and exchanges please ensure the cotton drawstring bag is included.

Extended Christmas Returns Period

Our simple returns policy is extended to 60 days during the Christmas period

Full details:

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved your refund will be processed within 2 working days.

 

Late or missing refunds

If you haven’t received a refund yet please bear in mind once the funds have been released by us we cannot control the speed at which they are returned to you. Usually refunds will be processed by your bank in 3-5 working days.

If you need any information about the status of your refund please contact us hello@straystudio.co.

 

Sale items

Both items on sale and items priced regularly can be returned and amount paid refunded in full.

 

Returns Address

To return your product, please send it to:
Stray Studio
Unit 1
37 Somerton Road
London
NW2 1RJ

You will be responsible for paying for your own shipping costs for returning your item.

 

Need help?

Contact us at hello@straystudio.co for questions related to refunds and returns.